Transform New Customers Into Loyal Champions

Scale
Customer Success

Increase Customer Retention

Decrease Time
to Value

The Costs of Neglecting Onboarding

Bringing customers onboard is the most important part of the customer journey.

Yet, despite this being so critical, poor onboarding is the main cause of churn. It’s estimated that more than half of customer churn is related to poor onboarding and poor customer service. In the United States alone, avoidable customer churn is costing businesses over $136 billion a year.
 
While it’s easy to blame this on poor products, the main reason customers leave your company in the first year is because they never got value from your product in the first place. They fail to launch.

When you don’t fix customer onboarding what is that costing you?

• You can’t recognize revenue on a timely basis

• Implementations are long, delayed, and expensive

• Frustrated customers pause and cancel subscriptions, increasing churn

• Employees are exhausted with the growing backlog

• You lose expansion and referral sales

Perhaps your lack of a sophisticated onboarding approach may be causing your organization to bleed money. 

Your Growth Secret

Donna and her team help high growth companies create customers for life. 

Whether you are just getting started, facing a tsunami of new customers & don't know how to scale, are finding your current customers are your only customers this year, and/or are pivoting to a subscription model, Donna can help you onboard, enable, and engage new & existing customers.

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When your customers win, your company wins! 
Contact Donna to experience the dramatic growth and improvement our clients have enjoyed.