In the News

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• The pros and cons of charging for customer success, and how to make it work, ChurnZero
   

• Onboarding Matters Book Review, by Julia Byrne
   

• How to Implement a Land-and-Expand Strategy That Quickly Grows New Accounts, Vitally
   

• The Art of Onboarding: Lessons from Donna Weber's Playbook, MDBA
   

• 10 Customer Success KPIs That Top CS Leaders Track, Vitally
   

• 26 People to Follow in Customer Education, Intellum blog
   

• Customer Onboarding Strategies for 2024, Rocketlane Blog
   

• The top 2024 customer success trends predicted by industry experts
   

• Donna Weber named as a top 25 Influencer in Customer Success 2023
   

• Customer journey maps are a waste of time — here’s why, with Pano
   

• 17 People to Follow in Customer Education, Intellum blog
   

• Onboarding Matters launches in Brazil, translated into Portuguese
   

• Retention Starts At Onboarding, Forrester report
   

• Keeping customers accountable and engaged during onboarding, with Rocketlane
   

• Are Customers Ghosting You? Four Ways to Get Them to Show Up, TaskRay blog
   

• Are You Seen as a Cost or an Investment?, TaskRay blog
   

• 12 Customer Success predictions and trends for 2023, from ChurnZero
   

• 2023 Customer Success Community Survey, with Planhat
   

• The top five Customer Success webinars of 2022 from ChurnZero
   

• Top 50 Most Influential People To Follow In Customer Success
   

• New Members Inducted into Million Dollar Consulting® Hall of Fame
   

• How Do “Happy Meals” Guarantee Your Success with Customer Onboarding?, with TaskRay
   

• 50 Inspirational Quotes on Customer Experience to Guide Your Way
   

• Secrets to Great Customer Onboarding eBook, with ThoughtIndustries​
   

• Shaping Operational Vision Through an Executive Book Club - featuring Onboarding Matters
   

• 10 books a CSM should read, Customer Success Middle East
   

• Do the Work In-House or Hire a 3rd Party Expert? ('Improving your onboarding')
   

• Donna Weber named as a top 25 Influencer in Customer Success 2022
   

• Why Customer Onboarding Matters in SaaS: The 3 Advantages for your Revenue
   

• Driving customers to value during onboarding, at scale (Q&A recap), with ChurnZero
   

• Summer of Reading Rundown, Lisa Larter - featuring Onboarding Matters
   

• Top 12 books on SaaS product-led growth - featuring Onboarding Matters
   

• How to Accelerate Time to Value with Donna Weber, Baton
   

• Top 50 Women Leaders in Customer Success 2022, SmartKarrot 
   

• 30 Top CX Thought Leader Blogs To Follow, Blake Morgan
   

• BOOK REVIEW: Roger Parker reviews Onboarding Matters
   

• The 2020 Customer Onboarding Report
   

• "Donna Weber keeps companies from squandering their customers", on Intelligent CXO
   

• Decoding the State of Onboarding in 2022, on Rocketlane blog
   

• The 6 Pillars of Successful Customer Retention, on Breadcrumbs
   

• What Your Onboarding Experience is Missing: a Customer Enablement Content Strategy
   

• Successful Customer Onboarding: Best Practices From Insight’s Portfolio
   

• The lasting impact of short Time to Value, on Metric Stack Newsletter
   

• Keeping Companies from Squandering their Customers
   

• Want to Increase Customer Loyalty? Map the Customer Journey, on the TaskRay blog
   

• Best new customer experience and design books of 2021 - Onboarding Matters
   

• How to Build an Impactful Onboarding Experience (And Why You Should Charge for it) - interview with Catalyst
   

• The 19 Essential Customer Success Books For The Modern CSM | 2021 List
   

• NYC Big Book Award 2021 - Onboarding Matters
   

• You Don't Close a Deal, You Open a Relationship - article on Marketing Profs
   

• Creating Clear Expectations with Success Plans, on the TaskRay blog
   

• Stop Ignoring Your New B2B Customers, on Grit Daily
   

• Building Trust with New Clients, on the TaskRay blog
   

• BOOK REVIEW: Donna Weber – Onboarding Matters, on The Magic Pen
   

• The Neuroscience of Onboarding, on the TaskRay blog
   

• Mitigate early churn with this Customer Success Plan template, on Vitally
   

• BOOK REVIEW: Kristen Hayer reviews Onboarding Matters, on episodes 35 - 39 on the Reading for Success podcast 
   

• 3 Ways to Inspire Customer Loyalty Using Neuroscience, on SalesFuel
   

• 4 Drivers of Customer Loyalty — or Churn — According to Neuroscience, on CustomerThink
   

• The 3 Dos and 3 Don’ts of Successful Customer Onboarding, on Destination CRM
   

• BOOK REVIEW: Donna Weber's New Book Onboarding Matters, on The Hollywood Digest
   

• Do Your New Customers All Require Special Treatment? It’s Not Them. It’s You, on CEO World Magazine

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• BOOK REVIEW:  Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions, on Goodreads

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• BOOK REVIEW: Onboarding Matters - Book Summary and Review, by Dean Colegate on LinkedIn​

 

• BOOK REVIEW: Donna Weber — Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions, by Colin Jordan on Medium