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Customer Enablement Fast Track

Donna Weber’s proven process will increase product adoption
and scale your Customer Success team. 

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Programs Tailored for Your Business
to Target Your Issues &
Resolve Them Faster


Why it matters

At many companies, Customer Success and Onboarding teams roll up their sleeves to enable and train each account. Unfortunately, this one-to-one approach creates a major predicament. You can’t scale customer facing organizations.
As a result, your margins won’t improve no matter how many new accounts you close. Eventually, your leaders will put a stop to hiring new CSMs because it’s just too expensive. 

Customer Success and Onboarding teams should not be delivering customer training. 

  • You need a consistent and reliable one-to-many approach

  • You need to quickly deliver new & existing customers to quick wins, first value, and ongoing adoption.



What you get

Depending on where you are at and where you are going, we can work together on the following, as well as your goals and outcomes:

  • Define learning pathways for personas and their jobs to be done

  • A content inventory to leverage and curate existing content, as possible

  • Determine the delivery format: self-paced, instructor led, blended approaches

  • Define subject matter experts to build content

  • Course development templates and style guides

  • An overview of course development best practices

  • The templates, tools, resources, and best practices to quickly deliver impact

  • Introductions to vendors, as appropriate

  • Review and edit initial courses

  • Overview of people, processes, and technology to roll out the courses courses

  • Success metrics to track the impact of enablement  

  • Unlimited access to Donna over the period you are working together 

  • A copy of Donna’s book, Onboarding Matters, for Core Team members (located in the United States)


How it works

  • Do you want to fix your customer enablement problem quickly or slowly? We move from the current state to enabling customers to engaging customers in a prescriptive and proactive approach to drive loyalty and expansion, in two to six months.

  • Working together we'll leverage Donna’s six-stage Fast Track framework to design your optimized customer enablement approach

  • You’ll embed Donna’s expertise into your team to create tailored solutions for your company through a working partnership with your team 

  • Donna endeavors to quickly deliver value through an agile and iterative approach 

  • We meet regularly at a cadence appropriate for what we are working on and the pace you choose  

  • Be prepared to provide the dedicated resources needed to do this important work together 

  • Donna takes only a limited number of Fast Tracks at any given time, to ensure she is accessible and available to working with your team 

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Enablement Program Options

Optional add-ons may include:

  • Customer interviews

  • Additional customer segments, products, touch types 

  • Go to market plan

  • Job descriptions and interview assistance


What's Next

Schedule time to chat with Donna about how to scale your organization and deliver business results through Customer Enablement.

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