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Meet Donna Weber // Your Customer Onboarding Expert


Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises turn new and existing customers into loyal champions. 


Donna is a recognized Customer Success thought leader, influencer, strategist, advisor, author, and speaker who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when customers win, you win. It’s that simple.


High growth companies hire Donna to increase customer retention, decrease time to customer first value, increase customer lifetime value, reduce implementation time and costs, increase product usage and adoption, and scale Customer Success organizations.

To ensure Donna is devoted to delivering value, she works with only a handful of clients at any given time.   ensure I’m accessible and available for this important work I take a limited number of clients at any given time

Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions


On the weekends you will find Donna outdoors, hiking, cycling, and kayaking in the San Francisco Bay Area and beyond.


Donna listens first and then over communicates to meet your needs & exceed your expectations.
What you see is what you get.

Donna's Values

Donna has an agile & iterative approach to ensure you receive value quickly.  


Donna is a voracious learning & stretches herself by getting out of her comfort zones with well thought out risks.

For example, Donna is a white water kayaker & recently started mountain biking

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Donna's Awards

Donna's Featured On

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