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MASTERCLASS
Donna Weber's

Orchestrated Onboarding Masterclass
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The Orchestrated Onboarding® Framework

Are you serious about profitability & scaling?
Then, it’s time get serious about onboarding your customers.

Struggling to figure out how to scale without continuously hiring more people?

Seeing margins erode because implementations take too long and customers are churning? 

Needing to "do more with less" these days?

Orchestrated Onboarding® shortens the time it takes to onboard your customers, increases customer and employee satisfaction, increases production adoption and net revenue retention (NRR).

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The Orchestrated Onboarding Masterclass enables you to:  

  • Explain why onboarding is the most important part of the customer journey

  • Quickly engage new customers and keep them accountable

  • Create a prescriptive framework to onboard and enable customers​

  • Deliver meaningful value to your customers and your company

  • Calculate the cost of onboarding customers

  • Break down silos to create a seamless customer experience

  • Measure your success

  • Roll out the new onboarding process successfully

  • Increase the speed at which customers expand and how long they stay

  • Re-onboard your existing customers

  • Maximize the profits your company earns
     

We decreased client onboarding time by 2 weeks per implementation, leading to huge savings."

Caleb Zimmerman

Chief Customer Officer, Tevera

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About Masterclass Creator and Instructor, Donna Weber.

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For more than two decades, Donna's helped high-growth startups and established enterprises turn new and existing customers into loyal champions.

In the Orchestrated Onboarding Masterclass you receive tailored guidance from the world's leading expert in Customer Onboarding and award-winning author, Donna Weber.

 

Seize this opportunity for Donna to guide you and your team to success.

What to expect: 
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Session 01

Onboarding is the Most Important Part of the Customer Journey

In Session One, you’ll learn the impact customer onboarding has on your company and your customers, plus:

  •  The costs of treating every customer with special care

  • Why onboarding is the most important part of the customer journey

  • The neuroscience of customer onboarding

  • The six stages of Orchestrated Onboarding: Embark, Handoff, Kickoff, Adopt, Review, and Expand

Session 02

Driving Customers to Value

 

Session Two details how to quickly drive new customers to value with: 

  • First value and quick wins

  • Success plans

 

Plus, you share the first half of your optimized onboarding framework with Donna and the cohort

Session 03

The Principles of Orchestrated Onboarding

 

Session Three aids you in transforming your company

and customers, by: ​

  • Listening to customers

  • Measuring the impact and articulating what it costs to onboard customers

  • Continually onboarding existing customers

 

Plus, you share the second half of your optimized onboarding framework with Donna and the cohort
 

Session 04

Putting Orchestrated Onboarding into Practice

 

Session Four covers all you need to roll out a successful and impactful Orchestrated Onboarding program, including: 

  • Calculating onboarding costs

  • Communicating with visuals

  • Scaling customer onboarding and enablement 

  • Exploring the onboarding technology stack

  • Re-Onboarding your existing customers

What Participants Say . . .

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"We reduced onboarding time by almost 50% after several members of our Customer Onboarding team joined Donna's Onboarding Masterclass.
Now we start onboarding during the sales cycle, have smooth handoffs, and use success plans, so customers know what they need to do."


Adi, SVP Customer Success, United States

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"Bringing the customer back into customer onboarding is key. We didn't have customers in our picture. Learning with the cohort sparked ideas & helped me quickly take onboarding to the next level."  

Audrey, Vice President Information Technology,
United States

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"Building out an onboarding process can be overwhelming. Donna's Orchestrated Onboarding Masterclass provides guidance on what to prioritize & how to move forward. I especially appreciate the invaluable feedback from Donna and the cohort."
 

Emily, Implementation Manager, North America 

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"It's great to know I'm not alone. I found a ton of value collaborating and interacting with peers at other companies who face the same struggles.
Going through everyone's frameworks helped me better understand my own needs while generating ideas I hadn't considered."

 

Mica, Customer Onboarding Lead, Spain

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"Learning the benefits of a robust onboarding program and why it doesn't just focus on teaching users how to use the product is key.
Plus, the feedback directly from Donna to improve our plan is extremely valuable."

 

Eden, Director of Client Success, United States

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"Understanding how to frame the onboarding process from a customer's perspective was a critical lightbulb moment. I also learned it's key to get customers to first value & build that into the onboarding & enablement plan."
 

Onboarding Leader, United States

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"We had no physical material or consistent approach to customer onboarding prior to joining the Onboarding Masterclass. We received valuable guidance, insightful examples, and practical templates to build a robust customer onboarding program."

 

Lyndsey, Sr Pre-Sales Solutions Consultant,
North America

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"I could have discussed different tactics in customer onboarding all day with Donna & my cohort.   Learning about quick wins & how to create an automated customer enablement approach are especially beneficial."

 

Keegan, Technical Support Engineer, North America

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"I was able to zoom out, see the gaps, streamline, 
and identify priorities for where to focus."

 

Caleb, Chief Customer Officer, North America

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When you enroll in Donna Weber's
Orchestrated Onboarding Masterclass, you'll  . . .
  • Come with your current customer onboarding framework, leave with your optimized framework

  • Master and implement best practices throughout the course to turn new and existing customers into loyal champions 

  • Learn with a cohort of peers in a collaborative and interactive environment

  • Leverage Donna's expertise on the the latest Customer Success and Onboarding trends, best practices, and real world examples  

  • Get live online and self paced learning

  • Get lifetime access to course resources, plus practical examples, resources, and templates to quickly drive your impact.

  • Obtain exclusive access to Donna's Orchestrated Onboarding Community to support you throughout your journey.

  • Active participants receive the Orchestrated Onboarding® Masterclass Certificate of Completion and Badge.

  • Receive individual coaching with Donna (optional add-on).

  • All sessions are recorded for participants. ​

  • Class size is limited to 10 participants.

Donna's award-winning book Onboarding Matters, is the text for the Masterclass.

Join the next Orchestrated Onboarding Masterclass

New dates
Cohort #12
Wednesdays: July 24 & 31, August 7 & 14
8 to 10 am Pacific time

9 of 10 seats available

Spaces are extremely limited to keep each cohort intimate and interactive.
Starting at $1,650, all prices in USD
Read the Terms and Conditions

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Select Your Option
Anchor 1

Embark

  • Four-week Masterclass

  • Self-paced content

  • Exclusive templates & resources

 

Investment: $1,650

Engage

  • Four-week Masterclass

  • Self-paced content

  • Exclusive templates & resources

  • 1 private coaching session (value $750)

  • 30 days of email support with Donna Weber 

 

Investment: $2,250

Elevate

  • Four-week Masterclass

  • Self-paced content

  • Exclusive templates & resources

  • 3 private coaching sessions (value $2,250)

  • 60 days of email support with Donna Weber

 

Investment: $2,850

Want to learn more?

 

Ask Donna your questions, including:

  • How to register more than one member of your team?

  • Can you get a Customer Onboarding Masterclass dedicated for your team?

  • Are there discounts for three or more participants from your company?

 

Email Donna Now 

Remember, spaces are extremely limited to keep each cohort intimate and interactive.

Please Note: Each participant requires a separate purchase and log in. 

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