Donna Weber's
ORCHESTRATED ONBOARDING™ MASTERCLASS
Master How to Attract & Retain Customers for Life
More satisfied customers and employees lead to increased sales, referrals, and lifetime customer value.
Are you the leader of a high growth company trying to figure out how to provide a high-quality experience for your new customers that your entire team can get behind?
Are you struggling to figure out how to scale without continuously hiring more people?
Are you seeing margins erode because implementation is taking too long and does that cause you to lose customers?
You are likely a victim of your own success.
You know the saying, what got you here won’t get you there.
You have an onboarding problem.
The leading high growth companies know the secret to success. They have a clearly defined onboarding process that ensures their customers and employees are satisfied, and they have figured out the solution to adoption and increased customer lifetime value.
The Orchestrated Onboarding™ Masterclass will show you how to successfully onboard, retain, and grow through the high customer demand you have for your product or platform.
You’ll move from ad hoc to prescriptive customer engagement at the very beginning when it most matters. You’ll break down team silos to provide a cohesive and seamless customer experience. You’ll reduce the anxiety your team feels, you’ll increase the speed at which customers buy, and how long they stay, all while maximizing the profits your company earns.
The Orchestrated Onboarding™ Masterclass is for you if you are in a customer facing role, whether practitioner or leader on the following teams:
Customer Success, Onboarding, Implementation, Customer Education, Professional Services, and Support.
When you participate in the
Orchestrated Onboarding Masterclass
you'll be able to:
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Explain why onboarding is the most important part of the customer journey
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Quickly drive customers to success
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Create an optimized framework to onboard and enable
your customers -
Break down silos to create a seamless customer experience
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Determine how to measure your success
A successful customer onboarding program results in more satisfied customers and employees, higher solution adoption, and increased customer lifetime value.
If you’re serious about growth,
then it’s time to get serious
about how you onboard your customers.
Meet Donna Weber
The Orchestrated Onboarding Masterclass provides you with an opportunity to get tailored guidance from the world's leading expert in customer onboarding, Donna Weber. Donna is the best-selling and award winning author of Onboarding Matters.
This is your chance to command a front row seat and receive tailored guidance from Donna in a series of intimate and interactive sessions.
For more than two decades, Donna's helped high-growth startups and established enterprises create customers for life using her Orchestrated Onboarding framework. Now it's time for Donna to guide you and your team to success.
“We decreased overall onboarding time by
2 weeks per implementation which
represents a cost saving of $25k/year."
Caleb Zimmerman
Chief Customer Officer, Tevera
What should you expect from this Masterclass?
Session 01
In Session One, you’ll learn what Orchestrated Onboarding is all about and how to create your own Orchestrated Onboarding framework, including:
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Why onboarding is the most important part of the customer journey
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Onboarding does not equal implementation
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The trough of disillusionment
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The neuroscience of onboarding
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The six stages of Orchestrated Onboarding: Embark, Handoff, Kickoff, Adopt, Review, and Expand
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Review real case studies with before and after examples
Session 02
Session Two details how to quickly drive new customers to value by:
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Sharing and learning in breakouts
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Mapping the first half of your optimized onboarding framework
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Exploring ways to quickly deliver first value and quick wins
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Leveraging success plans to partner with your customers
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Start listening to customers to innovate
Session 03
Session Three aids you in transforming your company and your customers' companies, through:
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Sharing and learning in breakouts
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Mapping the second half of your optimized onboarding framework
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Measuring the impact
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Communicating with visuals
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Putting your new Orchestrated Onboarding framework into practice
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Delivering value to customers continuously throughout their journey with your organization
What Participants Say ...
"The Orchestrated Onboarding™ Masterclass helped us bring the value of our product into focus for our customers. It was invaluable learning from the cohort: hearing their struggles, learning what works for them, and then gaining Donna's and the cohort’s feedback took our onboarding plan to the next level."
Diamond, Manager of Customer Success, Canada
Understanding how to frame the onboarding process from a customer's perspective over the business' perspective was a critical lightbulb moment. Learning how to bake first value and ongoing value into the project plan and documentation were key.
Onboarding Leader, United States
Building out an onboarding process can be overwhelming. The Orchestrated Onboarding™ Masterclass provides guidance on what to prioritize and how to move forward. I especially appreciate the invaluable feedback from Donna and the cohort."
Emily, Implementation Manager, North America
Learning the benefits of a robust onboarding program and why it doesn't just focus on teaching users how to use the product is key.
Plus, the feedback directly from Donna to improve our plan is extremely valuable.
Eden, Director of Client Success, United States
Anyone developing or optimizing an onboarding motion will find world-class resources in this Masterclass. I loved the opportunity to collaborate with and learn from peers in different companies, industries, and with different products.
Judah, Customer Onboarding Manager,
North America
Understanding how to frame the onboarding process from a customer's perspective was a critical lightbulb moment. I also learned it's key to get customers to first value and build that into the onboarding and enablement plan.
Onboarding Leader, United States
We had no physical material or consistent approach to customer onboarding. The Orchestrated Onboarding™ Masterclass provides ample structure, examples, and the components needed for successful customer onboarding, while enabling each participant to customize the framework for their business and customers.
Lyndsey, Sr Pre-Sales Solutions Consultant,
North America
"I could have discussed different tactics in customer onboarding all day with Donna and the members of the Orchestrated Onboarding™ Masterclass. Learning about quick wins and how to create an automated customer enablement approach are especially beneficial."
Keegan, Technical Support Engineer, North America
I enjoyed hearing about existing challenges from the rest of the group. It spurred great discussions among our team and gave us a really solid framework to build off
moving forward.
Caleb, Director of Experience, North America
I got a ton from the Masterclass and really enjoyed learning from Donna. I highly recommend the Orchestrated Onboarding Masterclass to anyone looking to improve their customers' onboarding experience.
Carly, Implementation Team Manager, United Kingdom
When you enroll in the Orchestrated Onboarding Masterclass, you'll . . .
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Come with your current customer onboarding framework. Leave with your optimized framework.
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Master best practices to create customers for life.
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Quickly guide new customers to value.
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Learn with a cohort of peers in an interactive environment.
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Obtain exclusive examples, resources, and templates to quickly drive your impact.
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Active participants receive the Orchestrated Onboarding™ Masterclass Badge and Certificate of Completion.
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Receive individual coaching (optional).
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All sessions are recorded for participants.
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Class size is limited to 10 participants.
This three-week masterclass on the Orchestrated Onboarding framework includes three two-hour sessions, with options to include 1:1 coaching sessions with Donna Weber.
If you’re serious about growth, the retention of your customers and employees, and you want to increase the lifetime value of your customers, then it’s time to get serious about customer onboarding.
Next Masterclass:
Wednesdays: January 18, 25, & February 1, 2023
from 2:30 to 4:30 pm Pacific time
SOLD OUT. 0 of 10 seats available
Please email Donna if you are interested in joining the next cohort.
Spaces are extremely limited to keep each cohort intimate and interactive.
Read the Terms and Conditions
Starting at $1,650
All prices in USD
Masterclass Options
Engage
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Three-week Masterclass
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Exclusive templates & resources
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1 private coaching session (value $750)
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30 days of email support with Donna Weber
Investment: $2,250
Elevate
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Three week Masterclass
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Exclusive templates & resources
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3 private coaching sessions (value $2,250)
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60 days of email support with Donna Weber
Investment: $2,850
Want to learn more?
Have questions about the best way proceed?
Want to register more than one member of your team?
Want a Masterclass dedicated for your team?
Ask me about discounts for three or more participants.
Remember, spaces are extremely limited to keep each cohort intimate and interactive.
Please Note: Each participant requires a separate purchase and log in.