Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises transform new customers into loyal champions. As a recognized thought leader, influencer, strategist, advisor, author, and speaker Donna gets to the heart of Customer Success. She is passionate about helping customers reach their goals because when your customers win you win. It’s that simple High-growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage and scale Customer Success organizations. Her award-winning book is Onboarding Matters How Successful Companies Transform New Customers Into Loyal Champions. When she’s not orchestrating customer onboarding you will find her outside, hiking or cycling around the San Francisco Bay Area or kayaking the waters of California and beyond. www.donnaweber.com