On Demand
Webinars & Conferences

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• Accelerating Time to First Value, with Client Success
   

• Transform Customer Success Programs with Creativity in 2025, with EverAfter
   

• Developing Human-first Learning Content, with Gainsight
   

• Transformation - not information: How to make customer education actionable for clients, with BrainStorm
   

• One Vital Question: "What's your most unpopular Customer Success opinion?", with Vitally
   

• World CEd Online Conference 2024
   

• WeSchool Webinar - Voices of Customer Education 2024
   

• Brazil CLG Onboarding Summit recording in Portuguese.
  My 30-minute presentation, Driving Customers to Value at Scale, is in English with Portuguese captions, starting at 1 hour 23 min. 
   

• One Vital Question #3: "What should CS teams do during an economic downturn to prove their value?", with Vitally
   

• Onboarding: Make Customers Love You Forever with Douglas Squirrel
   

• Climb to New Heights & Keep Customers: Ace Implementation & Beyond! with Shankar Sahai
   

• Getting Customers to Stick Around and Buy More, with Tim Parkin
   

• When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience, with CEU
   

• Customer Re-Onboarding - How to Keep Your Customers Coming Back for More, with Taskray
   

• Keynote at Customer Onboarding Conference Propel 23
   

• Scaling Customer Success from Retention to Expansion, with SmartKarrot
   

• How to keep customers accountable and engaged during onboarding, with Rocketlane
   

• Is it Even Possible to Scale in an Economic Downturn? with Taskray, use passcode: y7gy75.k
   

• The State of Customer Onboarding 2023, with Rocketlane
   

• How to Drive Customers to Value Immediately, CS 100 Summit
   

• From Paralyzed to Prosperous: How Onboarding Existing Customers Will Grow Your Company Right Now, with Taskray
   

• Drive customers to value during onboarding, at scale with ChurnZero
   

• How to Prove the Value of Customer Onboarding with Taskray
   

• Who thinks you're customer centric? You? Or your customers? -  Keynote speech at Propel 22 Conference
   

• Do you treat all new customers like special snowflakes? Here's how to scale, TaskRay webinar
   

• Rocketlane Webinar: The State of Customer Onboarding 2022 - Survey Report
   

• Onboarding Matters Roundtable at CS4 Rev Conference
   

• People Matter, The ROI of a human-first approach to customer onboarding
   

• The Missing Piece Of Customer Onboarding, at Empower 2021 Conference
   

• Customer Experience: From Customers to Fans! with SalesPop! and Pipeliner
   

• The Secrets of Customer Churn Reduction: Onboarding your Customers Faster, Smarter, Better
   

• Onboarding Is Not Implementation - Why Customer Outcomes Are More Than Deploying Your Product at the Customer Conference 2021
   

• In It for the Long-Haul: User Experiences That Drive Retention with CloudShare and Training Industry
   

• How to (Not) Lose a Customer in 30 Days with OneGuide
  (Passcode s6Kev%GD)
   

• Why We Bet Our Careers on Customer Onboarding with Blakely Graham at TaskRay
   

• Customer Onboarding Matters with Affinity Canvas

 

• To Charge or Not to Charge: Why You Need Premium CS Packages

 

• The Guide to Building Your Customer Renewal Playbook

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• The Neuroscience of Orchestrated Onboarding

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• Need to switch to remote training? We'll show you how. 

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• What if your current customers are your only customers this year?

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• The Neuroscience Behind a Powerful Onboarding Experience

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• Why Continuous Onboarding is Critical for Your Business

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• Customer Success Starts With Onboarding: A Post-Pulse Conversation

 

• ​​How to Build a Killer Customer Onboarding Program

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• Three Game-Changer Questions to Reinvent your Current Customer Success Process

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• The Benefits of a Customer Training Platform 

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• Balancing the Demands of Running a Customer Education Function