If you don’t have a customer onboarding plan set up for your business,

you’re losing customers and burning future revenues.

It’s as simple as that.

Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck.

Seize this opportunity to get tailored guidance from best selling author of Onboarding Matters

and the world's leading expert in customer onboarding, Donna Weber.


Customer onboarding matters. More than you may think.
A successful customer onboarding program results in more satisfied customers and employees, higher solution adoption, and increased customer lifetime value. If you’re serious about growth, then it’s time to get serious about how you onboard your customers. 












Here’s your chance to command a front row seat and tailored guidance from customer onboarding expert, Donna Weber, in a series of intimate and interactive sessions.

For more than two decades, Donna's helped high-growth startups and established enterprises create customers for life. Now it's time for Donna to guide you and your team to success.


























  • Come with your current customer onboarding framework. Leave with your optimized framework.

  • Master best practices to create customers for life.

  • Quickly guide new customers to value.

  • Learn with a cohort of peers.

  • Obtain exclusive examples, resources, and templates to quickly drive your impact.

  • Receive one signed copy of Onboarding Matters

  • Receive individual coaching (optional).

  • All sessions will be recorded for participants. ​

  • Class size is limited to eight participants.


This three-week masterclass on the Orchestrated Onboarding framework includes three two-hour sessions, with options to include 1:1 coaching sessions with Donna Weber.

This Masterclass is for you if you are in a customer facing role, including: Customer Success, Onboarding, Customer Education, Professional Services, and Support.

The Orchestrated Onboarding Masterclass enables you to:

  • Explain why onboarding is the most important part of the customer journey

  • Quickly drive customers to success

  • Create a framework to onboard and enable your customers

  • Break down silos to create a seamless customer experience​

  • Determine how to measure your success 

ur company





Sold Out: September 14, 21, and 28; from 8:30 to 10:30 am Pacific time

Next Masterclass: November 4, 11, 18; from 8:30 to 10:30 am Pacific time



  • Option 1: Three week Masterclass: $1,750

  • Option 2: Three week Masterclass, one private coaching session (value $500), and 30 days of email support with Donna Weber: $2,150

  • Option 3: Three week Masterclass and three private coaching sessions (value $1500), and 60 days of email support with Donna Weber: $2,950

Contact Donna for a Masterclass dedicated for your team. 

Starting at $1,750


In session one, you’ll learn why you should care about customer onboarding.​


Session two details how to quickly drive new customers to value


Session three aids you in using the principles of Orchestrated Onboarding to transform your company.