Customer Onboarding Health Check
Have you examined your customer onboarding lately?
Most companies are losing money and delaying profits when it comes to onboarding their customers.
Don't let that happen to you.
Whether your customer onboarding process has been around for a while or is brand new,
it's time for Customer Onboarding Expert, Donna Weber, to take its pulse
and then take it to the next level of health and impact.
Every day you’re not driving customers to value you
are losing revenue, frustrating your teams,
& diminishing your reputation.
Why it matters
The longer you take to sort out customer onboarding the more money you may be losing every month, not just in customer churn, but in lost revenue, and customer expansion and referrals.
We will find out what customer onboarding is costing you and how to take it to the next level.
Strategic review of how you currently onboard customers
Calculation of average onboarding costs
Your rating on the Customer Onboarding Maturity Model
Tailored guidance to help do you more with the resources you have, to make more money, and to turn customers into loyal champions
- Action plan to immediately improve your people, processes, technology, and scalability
What you get
How it works
You complete the customer onboarding health check assessment
I learn about your product and meet with internal stakeolders
We meet in a working session to review the results of the assessment and explore how to immediately take your company and your customers to the next level
You receive a tailored action plan addressing next steps for people, processes, technology, and scalability
We have a follow-up meeting to review your tailored action plan and next steps
Optional add-on: Inform the Review with interviews with three recently onboarded customers