I was recently interviewed by Chris Carragher at Thought Industries about how to build a killer customer onboarding program.
When it comes to onboarding a new customer, are you using hope as a strategy?
If you attended the “How to Build A Killer Customer Onboarding Program” webinar with Donna Weber from Springboard Solutions, you know just how many companies actually rely on an unscripted plan to manage this critical time in the customer lifecycle. If you'd like the short answer, it's way too many!
