Donna Weber's
Mastering Customer Onboarding
On-Demand Course
Are you still trying to figure out how to onboard your customers?
Master the most important part of the customer journey: onboarding.
Accelerate time to value, drive customer retention, and scale your onboarding with confidence
In this on-demand course, Customer Onboarding and Value Expert Donna Weber guides you through her best practices from working with hundreds of companies across the globe and her proven Orchestrated Onboarding® framework, ensuring you turn new customers into loyal advocates from day one.
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Increase adoption and customer engagement
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Deliver consistent and scalable onboarding experiences across customer segments
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Empower Customer Success, Onboarding, and post-sales teams to accelerate time to value and scale customer onboarding with confidence.
The Orchestrated Onboarding® Framework
The Mastering Customer Onboarding Course enables you to:
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Explain why onboarding is the most important part of the customer journey
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Quickly engage new customers and keep them accountable
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Create a prescriptive framework to onboard and enable customers
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Deliver meaningful value to your customers and your company
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Calculate the cost of onboarding customers
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Break down silos to create a seamless customer experience
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Measure your success
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Roll out the new onboarding process successfully
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Increase the speed at which customers expand and how long they stay
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Re-onboard your existing customers
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Maximize the profits your company earns
About Course Creator and Instructor, Donna Weber.
Donna Weber is the world’s leading expert in customer onboarding and value realization. For more than two decades, she’s helped high-growth startups and established enterprises transform new and existing customers into loyal champions.
High-growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations.
Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.
Seize this opportunity to learn from Donna and take your company
to the next level.
Here's what you'll learn (and do) in each module:
Module 01
Course Introduction
In Module One you’ll learn how to gain the most benefits from the course, plus:
• Meet your instructor, Donna Weber
Module 02
Onboarding is the Most Important Part of the Customer Journey
In Module Two, you’ll learn the impact customer onboarding has on your company and your customers, plus:
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The challenges you may be facing when onboarding customers
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Your customer onboarding maturity level
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Why onboarding is the most important part of the customer journey
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The neuroscience of customer onboarding
Module 03
The Orchestrated Onboarding® Framework
Module Three describes the six stages of the Orchestrated Onboarding® framework, plus:
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The benefits of each onboarding stage: Embark, Handoff, Kickoff, Adopt, Review, & Expand
Module 04
Driving Customer to Value
Module Four details how to quickly drive new customers to value, including:
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Listening to customers
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Deliver meaningful value to your customers & your company
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The difference between quick wins, first value, and value journeys
Plus, you build the first half of your optimized onboarding framework
Module 05
The Business of Customer Onboarding
In Module Five you’ll prove the value of your customer onboarding program, plus:
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Calculate the costs of onboarding customers
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Scale customer onboarding
Plus, you build the second half of your optimized onboarding framework
Module 06
Putting Orchestrated Onboarding®Into Practice
Module Six covers all you need to roll out a successful and impactful Orchestrated Onboarding program, including:
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Impactful success plans
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Sharing and rolling out your optimized onboarding framework
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The onboarding technology stack
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Onboarding experiments
Module 07
Course Wrap Up
Module Seven recaps and integrates all you learned to set you up for success.
When you enroll in Donna Weber's
Mastering Customer Onboarding course, you'll . . .
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Come with your current customer onboarding framework, leave with your optimized framework
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Master and implement best practices throughout the course to turn new and existing customers into loyal champions
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Leverage Donna's expertise on the the latest Customer Success and Onboarding trends, best practices, and real world examples
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Get 12-month access to course resources, plus practical examples, resources, and templates to quickly drive your impact
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Receive the Mastering Customer Onboarding course Certificate of Completion and Badge.
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Receive individual coaching with Donna (optional add-on).
Donna's award-winning book Onboarding Matters, is the optional text for the Mastering Customer Onboarding course (purchased separately).
Select Your Option
(starting at $497 USD)
Frequently Asked Questions
103-148-55
What participants from the original
Orchestrated Onboarding Masterclass shared . . .
