Customer Onboarding:
Your Next Strategic Growth Engine
With Customer Onboarding & Value Expert, Donna Weber
Customer onboarding is no longer a transactional checklist; it’s a growth engine.
Forrester, TSIA, and Gainsight all report that onboarding is now one of the top three investment areas for SaaS companies.
According to ChurnZero’s 2025 Customer Leadership Revenue Study, 60% of organizations say their top goal is to reduce time to value.
The message is clear: onboarding drives retention, expansion, and growth.
Yet most teams remain stuck in reactive, complex, and resource-heavy onboarding. Customers disengage. Teams burn out. Growth stalls.
In this high-impact session, Customer Onboarding and Value Expert Donna Weber reveals how to transform onboarding from a reactive necessity into a strategic lever for growth.
You'll learn how to:
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Deliver faster time to value that builds momentum and trust with new customers
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Scale onboarding without adding headcount
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Align sales, onboarding, and customer success around shared outcomes
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Turn onboarding into a measurable driver of revenue efficiency
Whether you’re new to customer onboarding or leading a global team, you’ll leave this session ready to take onboarding and your business to the next level in 2026.
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Join this 45-minute, high impact session.
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​Date: Thursday, December 4th, 2025
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Time: 8:00 am Pacific time / 11:00 am Eastern time, 4:00 pm Greenwich time​
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About Donna
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DONNA WEBER is a globally recognized customer value and onboarding expert with a decades-long track record of success as a strategic consultant to high-growth companies. ​Widely recognized as an early pioneer in customer retention, she was the first to define customer onboarding as a strategic discipline.
Her Orchestrated Onboarding® framework is the industry’s go-to model for transforming post-land value delivery into a strategic lever for growth. Her bestselling book, Onboarding Matters, is considered a definitive guide to post-sale customer success.​
Renowned for her approach to turning customers into loyal champions, companies bring Donna in when they’re ready to level up by moving fast in the right direction. Her relentless focus on the customer helps them scale smarter by delivering on the lifetime value they promise from day one.
Learn more at donnaweber.com.​