Donna Weber's
ORCHESTRATED ONBOARDING™ MASTERCLASS
Attract and Retain Customers for Life
More satisfied customers and employees lead to increase sales, referrals, and lifetime customer value.
Are you the leader of a high growth company trying to figure out how to provide a high-quality experience for your new customers that your entire team can get behind?
Are you struggling to figure out how to scale without continuously hiring more people?
Are you seeing margins erode because implementation is taking too long and does that cause you to lose customers? You are likely a victim of your own success.
You know the saying, what got you here won’t get you there. You have an onboarding problem.
The leading high growth companies know the secret to success. They have a clearly defined onboarding process that ensures their customers and employees are satisfied, and they have figured out the solution to adoption and increased customer lifetime value.
The Orchestrated Onboarding™ Masterclass will show you how to successfully onboard, retain, and grow through the high customer demand you have for your product or platform.
You’ll move from ad hoc to prescriptive customer engagement at the very beginning when it most matters. You’ll break down team silos to provide a cohesive and seamless customer experience. You’ll reduce the anxiety your team feels, you’ll increase the speed at which customers buy, and how long they stay, all while maximizing the profits your company earns.
The Orchestrated Onboarding™ Masterclass is for you if you are in a customer facing role, whether practitioner or leader on the following teams: Customer Success, Onboarding, Implementation, Customer Education, Professional Services, and Support.
When you participate in the
Orchestrated Onboarding Masterclass
you'll be able to:
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Explain why onboarding is the most important part of the customer journey
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Quickly drive customers to success
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Create a framework to onboard and enable your customers
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Break down silos to create a seamless customer experience
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Determine how to measure your success
A successful customer onboarding program results in more satisfied customers and employees, higher solution adoption, and increased customer lifetime value.
If you’re serious about growth,
then it’s time to get serious about how you onboard your customers.
Meet Donna Weber
The Orchestrated Onboarding Masterclass provides you with an opportunity to get tailored guidance from the world's leading expert in customer onboarding, Donna Weber. Donna is the best-selling and award winning author of Onboarding Matters.
This is your chance to command a front row seat in a series of intimate and interactive sessions.
For more than two decades, Donna's helped high-growth startups and established enterprises create customers for life using her Orchestrated Onboarding framework. Now it's time for Donna to guide you and your team to success.
“Donna is passionate about making customer successful. She excels at seeing the opportunities, building a clear and concise plan and working across teams to make it happen."
~ Karl Van den Bergh, Chief Marketing Officer, Gigamon
What should you expect from this Masterclass?
01
In Session One, you’ll learn what Orchestrated Onboarding is all about and how to create your own Orchestrated Onboarding framework, including:
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Why onboarding is the most important part of the customer journey
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Onboarding does not equal implementation
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The trough of disillusionment
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The neuroscience of onboarding
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The six stages of Orchestrated Onboarding: Embark, Handoff, Kickoff, Adopt, Review, and Expand
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Mapping your current onboarding process
02
Session Two details how to quickly drive new customers to value by:
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Reviewing and assessing your current onboarding framework to identify opportunities to make it better
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Exploring ways to quickly deliver first value and quick wins
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Leveraging success plans to partner with your customers
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Start listening to customers to innovate
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Mapping your own Orchestrated Onboarding framework
03
Session Three aids you in transforming your company and your customers' companies, through:
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Measuring the impact
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Communicating with visuals
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Scaling customer onboarding and enablement
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Finalizing your optimized and Orchestrated Onboarding frameworks
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Putting your new Orchestrated Onboarding framework into practice
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Delivering value to customers continuously throughout their journey with your organization
Testimonials
Now we have what we need to revamp our onboarding.
The Masterclass
is freakin' amazing!
This is above and beyond what I thought it
would be.
When you enroll in the Orchestrated Onboarding Masterclass, you'll . . .
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Come with your current customer onboarding framework. Leave with your optimized framework.
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Master best practices to create customers for life.
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Quickly guide new customers to value.
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Learn with a cohort of peers in an interactive environment.
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Obtain exclusive examples, resources, and templates to quickly drive your impact.
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Active participants receive the Orchestrated Onboarding™ Masterclass Badge and Certificate of Completion.
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Receive individual coaching (optional).
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All sessions will be recorded for participants.
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Class size is limited to 12 participants.
This three-week masterclass on the Orchestrated Onboarding framework includes three two-hour sessions, with options to include 1:1 coaching sessions with Donna Weber.
If you’re serious about growth, the retention of your customers and employees, and you want to increase the lifetime value of your customers, then it’s time to get serious about customer onboarding.
Dates
Next Masterclass:
March 1, 8 & 15; from 8:30 to 10:30 am Pacific time
10 of 12 seats available.
Contact Donna for a Masterclass dedicated for your team and for volume discounts.
Starting at $1,450
Masterclass Options
Embark
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Three-week Masterclass
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Exclusive templates & resources
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Investment: $1,450
Engage
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Three-week Masterclass
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Exclusive templates & resources
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1 private coaching session (value $500)
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30 days of email support with Donna Weber
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Investment: $1,950
Elevate
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Three week Masterclass
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Exclusive templates & resources
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3 private coaching sessions (value $1500)
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60 days of email support with Donna Weber
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Investment: $2,450