Donna Weber's
Customer Enablement Accelerator
Your fast track journey to enabling customers at scale.
Are you serious about profitability & scaling?
Then, it’s time get serious about how you enable your customers.
Why it's critical to create scalable, impactful,
& self-paced customer enablement. Now.
You have a serious obstacle to your company's profitability and the growth of your customers.
Your margins won’t improve no matter how many new accounts you close.
You need a consistent and scalable customer enablement approach that drives product adoption & customer retention.
The Customer Enablement Accelerator enables you to:
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Leverage Customer Enablement best practices to scale Customer Success
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Describe one-to-many enablement approaches
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Articulate adult learning and jobs to be done approaches
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Define one customer persona and their jobs to be done
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Write learning objectives for one course
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Curate existing content
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Design and build impactful courses
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Design freemium to premium offerings
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Define learning management system requirements
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Deploy scalable customer enablement
About Course Creator & Instructor, Donna Weber.
For more than two decades, Donna's helped high-growth startups and established enterprises turn new and existing customers into loyal champions.
After helping companies worldwide transform and scale their customer-facing approaches, it's your turn to benefit from Donna's expertise, best practices, exclusive resources, and frameworks, previously available only in her private consulting engagements
In The Customer Enablement Accelerator you receive tailored guidance from award-winning thought leader and author, Donna Weber.
Seize this opportunity for Donna to guide you and your team to success.
What to expect:
Session 01
The Need to Scale Customer Enablement
In Session One, you’ll learn the impact Customer Enablement has on your company and your customers, plus:
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The costs of treating every customer with special care
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Why Customer Enablement is the scale engine of Customer Success
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One-to-many learning approaches
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Adult learning theories
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Product training versus customer training
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User personas
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Jobs to be done
Session 02
Personas & Jobs to Be Done
Session Two aids you in creating your first course, including:
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Course development best practices
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Course structure
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Style guides & writing standards
Plus, you share the personas & jobs to be done with Donna & the cohort.
Session 03
The Principles of Orchestrated Onboarding
Session Three aids you in leveraging people, processes, & technology to scale, including:
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Creating consistent, repeatable processes
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The Customer Enablement tech stack
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AI for course development
Plus, you share your first lesson with Donna & the cohort.
Session 04
Rolling Out Customer Enablement
Session Four covers all you need to roll out successful and impactful Customer Enablement, including:
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Measuring the impact
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Breaking down silos
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Roll out plans
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Dealing with your ever-changing products
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Staying agile & iterative
What Companies Say . . .
"Gainsight needed to ensure we addressed changing client enablement needs while evolving our business model to respond to the new market realities. Donna leveraged her expertise to identify a range of services offerings and process improvements to meet our customer and financial goals."
~ Rod Cherkas, VP of Global Professional Services at Gainsight
"Donna gave us the framework to quickly define, design, and build our first learning pathway.
With Donna's help we've selected and implemented our new learning management system and are about to go live with the first curriculum, finally allowing our fast-growing Sales and Customer Success teams to quickly get up to speed.”
~ Tiffaney Fox Quintana, Vice President of Marketing at Stampli
"Donna helped shape the Databricks Academy strategy, team, & go-to-market plan for our self-paced training offerings.
She also researched the technology systems to launch the offering, enabling us to reach our goals.”
~ Paris Georgallis, VP Global Services and Education at Databricks
When you enroll in The Customer Enablement Accelerator, you'll . . .
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Master and implement best practices throughout the course to increase product adoption and scale Customer Success teams
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Learn with a cohort of peers in a collaborative and interactive environment
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Leverage Donna's expertise on the the latest Customer Education and Enablement trends, best practices, and real world examples
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Come prepared to roll up your sleeves, commit time in your busy schedule, and create scalable customer facing content
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Receive live online and self paced learning
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Get lifetime access to course resources, plus practical examples, resources, and templates to quickly drive your impact.
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Obtain exclusive access to Donna' Enablement Accelerator Community to support you throughout your journey.
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Active participants receive The Customer Enablement Accelerator Certificate of Completion and Badge.
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Receive individual coaching with Donna (optional add-on).
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All sessions are recorded for participants.
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Class size is limited to 10 participants.
Join the next Customer Enablement Accelerator
New dates are coming soon.
Join the waitlist and Donna will let you know about upcoming dates.
Spaces are extremely limited to keep each cohort intimate and interactive.
Starting at $975 all prices in USD
Read the Terms and Conditions
Select your option.
Want to learn more?
Ask Donna your questions, including:
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How to register more than one member of your team?
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Can you get a Customer Enablement Accelerator dedicated for your team?
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How to get a discount for three or more participants from your company?
Remember, spaces are extremely limited to keep each cohort intimate and interactive.
Please Note: Each participant requires a separate purchase and log in.